Accessibility statement
This accessibility statement applies to no-use-empty.org.uk, run by Kent County Council.
The content on this website is designed for everyone to find, read, and understand. It is compatible with assistive technologies and developed to meet the accessibility standards outlined in this statement.
View the site your way
There are a number of customisation options for your browser and device that could help you use this website and other websites more effectively.
AbilityNet provide advice on making your device easier to use if you have a disability.
Feedback and contact information
Please contact steve.grimshaw@kent.gov.uk if you have an accessibility query including:
- if you are experiencing issues with accessing information or using the website
- if you find an accessibility problem not listed on this statement
- if you have positive feedback on the accessibility considerations made.
When you contact us there is a process in place that will acknowledge your contact, tell you who is dealing with it and give you a timescale by which you can expect a reply.
Alternative formats
If you need information in an alternative format, such as braille or a language other than English:
- Email: alternativeformats@kent.gov.uk
- Call: 03000 421 553.
An English-speaker will take details of what you need and arrange a translation or interpreting service for you. You may need an English-speaking friend or a family member to help you with this.
We may not be able to meet your requirements immediately, but we will try to provide an interpreter (or translation service) to help you as quickly as possible.
Complaints process
If you have reported a problem with our website or asked for an alternative format, but you are not happy with our response, you can use our complaints process to register your difficulty. This helps us improve our processes.
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).
If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Technical information about this website’s accessibility
Kent County Council is committed to making this website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
Compliance status
This website is partially compliant with the Web Content Accessibility Guidelines (WCAG) version 2.1 AA standard, due to the non-compliances listed below.
Non-accessible content
We formally test the accessibility of key user journeys that represent the breadth of content across our website on a regular basis against WCAG 2.1 AA standards.
Some parts of the website may not work for everyone. Below are known issues that we either need to fix, cannot fix, or do not need to fix right now.
If you find something that does not work that we missed, remember to contact steve.grimshaw@kent.gov.uk
Website wide issues
Insufficient alt text
Some images contain text which cannot be read by assistive technology, such as screen readers.
Any relevant text is included in the image’s alt-text, which is visible to assistive technology.
Branded text such as logos, slogans or other marketing messages, may not be included in the alt-text if they are not relevant to what the image is conveying.
Images that do not contain sufficiently descriptive alt-text are not compliant with WCAG guideline 1.1.1, and WCAG guideline 1.3.3.
We will correct insufficient alt-text over time as we review each page.
Insufficient colour contrast
Some images contain text that does not meet minimum colour contrast requirements.
Images with insufficient colour contrast are not compliant with WCAG guideline 1.4.3.
We will correct the contrast on these images over time as we review each page.
Links indistinguishable from text
On some pages links may not be underlined and only identifiable by colour: Users with visual impairments cannot see these links.
This is not compliant with WCAG guideline 1.4.1.
We will correct these links over time as we review each page.
Image backgrounds
Images with text may be hard to see or understand, due to the colour contrast being affected when CSS is disabled.
Images with insufficient colour contrast are not compliant with WCAG guideline 1.4.3.
We will correct the contrast on these images over time as we review each page.
Content specific issues
Disproportionate burden
Not applicable.
Content that’s not within the scope of the accessibility regulations
This section covers issues that we do not need to fix right now. The law calls these exemptions.
PDFs and documents
Some of our PDFs that are not essential to providing our services were published before 23 September 2018. Any new PDFs or documents we publish will meet accessibility standards.
If you identify a document that is not accessible, or you need information in an alternative format such as braille or a language other than English, please contact our alternative formats team.
Video
Video content embedded on our website before August 2019 may not meet accessibility standards: They may not feature subtitles, audio-description or offer a written transcript.
Any video added to our site since August 2019 meets accessibility regulations.
We use YouTube and Vimeo to embed videos onto our webpages. We are not responsible for the accessibility of the YouTube or Vimeo platforms.
Third party content
Our website contains third-party content. We do not have control over and are not responsible for the accessibility of this content, but we endeavour to work with the third party to improve its accessibility. This may include:
- links to non-KCC websites
- content/functionality on our website
- content hosted on other websites, such as social media sites.
Preparation of this accessibility statement
This statement was prepared on 1 September 2020. We update this statement annually and will next review it in September 2021.